Especially since mitigating the damage would have been so simple.
"Hi gamer_user_handle, we're sorry you are upset over the recent changes. Unfortunately this decision was made by our publisher and not the dev team, so we are not in any position to answer any questions directly about this particular change. If you do still have questions and concerns, here is Sony's customer feedback email address. They will be able to address your concerns far better then us."
Instead players got "What, are you a lazy bum? You can't spend 2 minutes registering your email address? Why do we even need to do this? Well Chud, its because Sony wants to be able to ban you without having to go through Gabe (PBUH), and Valve."
Where on earth do Game Devs find these mongoloids, I will never know. I bet they all have 4 year degrees in Communications though.