- Joined
- Nov 21, 2020
My family has a vacation house, my parents went there and the internet was out, modem totally dead. I told them to call Xfinity and get a new one, there was a store in town so I expected they'd send them there to swap it. No, Xfinity decided to ship a new one, told them it would be there the next day. Apparently the next day is the middle of next week. As it's a vacation house they'll be home by then. Call Xfinity to redirect it, "nope, can't do that" So it will just sit on the porch and maybe get stolen before the next time they head out there. Tried to sign up for UPSes service but it doesn't believe they live there(which is true).Calling companies usually never works. They are also usually rude, or speak in some had to understand accent.
Luckily now they only need to get the modem to return it since the next time they visit they have internet from a different(probably just as shitty) company scheduled to install.