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A McDonald's customer claims he was kicked out of the restaurant 30 minutes after getting his food when staff called the police.
You can watch the extremely awkward situation unfold below:
TikToker Jensen Harris (@jensenaharris) went viral on the popular video-sharing platform after posting a clip of him getting into a verbal altercation with the McDonald’s staff at a Providence, Rhode Island location. In the video, Jensen demands to know why the store has a 30-minute policy for guests that state they must leave the premises after a certain amount of time, even if they are paying customers.
Jensen claims that the chain has no such policy in place and believes he was racially discriminated against by the McDonald’s employees.
“That’s not the policy of McDonald’s,” he states as the video then cuts to screen-shared footage of a smartphone web page on the McDonald’s website, scouring for any mention of a time limit that dine-in guests have at a location. He then posts a series of text overlays, paired with a voice filter that states the restaurant doesn’t make it clear whether or not there is a 30-minute dine-in policy or if there ever was one to begin with.
The video then cuts back to another employee approaching Jensen from behind the counter. She points to the camera and tells him that he needs to delete the video. He responds that he won’t. “I’m not deleting that…don’t make me have to call up anybody for that,” he says. “That’s not right. That’s not right.”
The McDonald’s employee is on the phone with someone as Jensen continues to record. After she begins speaking into the receiver, it becomes evident that the call is about Jensen’s behavior inside of the restaurant.
He then turns the camera around, “I’m at McDonald’s right now, I already paid for my meal now they’re telling me I have to leave the McDonald’s because I’ve been here for more than 30 minutes. I’ve never seen this…”
He continues to walk around and film the interior of the restaurant. “I don’t think they should be doing this,” he says before pointing out the manager and zooming in on them with his smartphone camera. “All I’m doing is waiting, charging my phone, I’m waiting on people because I have people that actually I’m meeting for family—let’s see what happens today. Let’s see what happens. Let’s see what type of incident we get—let’s see what lawsuit we have, and I will call my attorney.”
The video then cuts to a clip of McDonald’s employees ignoring Jensen. In the text overlay, the TikToker claims that the workers refuse to provide him with the name of their manager.
Jensen then films various police officers standing outside the McDonald’s location. “4 cop cars and 5 cops later they asked me to leave and to stop recording,” he wrote in the text overlay. “McDonald’s policy clearly does not state anything regarding their so called ’30 minute policy’ nor does it state getting the police involved.”
The Daily Dot has reached out to the McDonald’s location via phone and Jensen via TikTok comment for further information.
Jensen’s video has received over 455,000 views on the platform as of Wednesday.
One viewer shared their incredulity at the “30-minute policy” at the specific location in the comments. “So they set a timer EVERYTIME someone sits down to eat,” they said.
A McDonald's customer claims he was kicked out of the restaurant 30 minutes after getting his food when staff called the police.
You can watch the extremely awkward situation unfold below:
TikToker Jensen Harris (@jensenaharris) went viral on the popular video-sharing platform after posting a clip of him getting into a verbal altercation with the McDonald’s staff at a Providence, Rhode Island location. In the video, Jensen demands to know why the store has a 30-minute policy for guests that state they must leave the premises after a certain amount of time, even if they are paying customers.
Jensen claims that the chain has no such policy in place and believes he was racially discriminated against by the McDonald’s employees.
“That’s not the policy of McDonald’s,” he states as the video then cuts to screen-shared footage of a smartphone web page on the McDonald’s website, scouring for any mention of a time limit that dine-in guests have at a location. He then posts a series of text overlays, paired with a voice filter that states the restaurant doesn’t make it clear whether or not there is a 30-minute dine-in policy or if there ever was one to begin with.
The video then cuts back to another employee approaching Jensen from behind the counter. She points to the camera and tells him that he needs to delete the video. He responds that he won’t. “I’m not deleting that…don’t make me have to call up anybody for that,” he says. “That’s not right. That’s not right.”
The McDonald’s employee is on the phone with someone as Jensen continues to record. After she begins speaking into the receiver, it becomes evident that the call is about Jensen’s behavior inside of the restaurant.
He then turns the camera around, “I’m at McDonald’s right now, I already paid for my meal now they’re telling me I have to leave the McDonald’s because I’ve been here for more than 30 minutes. I’ve never seen this…”
He continues to walk around and film the interior of the restaurant. “I don’t think they should be doing this,” he says before pointing out the manager and zooming in on them with his smartphone camera. “All I’m doing is waiting, charging my phone, I’m waiting on people because I have people that actually I’m meeting for family—let’s see what happens today. Let’s see what happens. Let’s see what type of incident we get—let’s see what lawsuit we have, and I will call my attorney.”
The video then cuts to a clip of McDonald’s employees ignoring Jensen. In the text overlay, the TikToker claims that the workers refuse to provide him with the name of their manager.
Jensen then films various police officers standing outside the McDonald’s location. “4 cop cars and 5 cops later they asked me to leave and to stop recording,” he wrote in the text overlay. “McDonald’s policy clearly does not state anything regarding their so called ’30 minute policy’ nor does it state getting the police involved.”
The Daily Dot has reached out to the McDonald’s location via phone and Jensen via TikTok comment for further information.
Jensen’s video has received over 455,000 views on the platform as of Wednesday.
One viewer shared their incredulity at the “30-minute policy” at the specific location in the comments. “So they set a timer EVERYTIME someone sits down to eat,” they said.
