Culture Gen Z struggling to use “old” office equipment like copy machines, printers, and scanners


Gen Zers like myself are finally entering the workforce. And while we’ve all quickly adapted to the office’s specific brand of oat milk, and the best bike route, what our generation of chronically-online, social media-savvy employees weren’t accounting for, is all of the ghastly and archaic technology left over from the 90s and early 00s.

I’m of course talking about machines like the daunting and imposing photocopier, or the printer that sits neglected, making whirring noises as though it’s threatening to explode every time someone reaches for the ‘on’ button.

Moving away from the safety and comfort of a Google Docs link or an AirDrop is a genuinely scary step to take when approaching your new office job. And apparently, this is a genuine symptom of a generation that has been praised as ‘tech-savvy’ and ‘digitally native’ their whole lives. Sure, content creators like Corporate Natalie help the transition, but it’s not always a smooth ride.


Garrett Bemiller, a 25-year-old New Yorker who works as a publicist, told The Guardian that “things like scanners and copy machines are complicated,” and shared that the first time he had to copy something in the office, he found himself having to reattempt several times. Luckily, veteran office workers quickly came to his aid.

Sarah Dexter, associate professor of education at the University of Virginia, told the publication that “there is a myth that kids were born into an information age, and that this all comes intuitively to them.” In reality, we’re not the all-knowing tech gods that so many millennials and gen Xers expect us to be—we still need to be taught how to use things.

The main difference is that we were brought up in an age of extreme user-friendly tech. There is a certain degree of intuitiveness that comes from being so familiar with the internet and apps, but this doesn’t always translate to a long stagnant office culture dynamic—one that seems to so often be living in the past.

Desktop computing is far less instinctive than the mobile, social world that gen Zers roam. It’s true that loud office computers and dense file systems are daunting for the information age.

This one is somewhat embarrassing, but a lot of us don’t seem to understand buttons either. You can’t swipe this computer screen open, as one Reddit user had to make evidently clear with the implementation of a sticker to point out the ‘on’ switch on-screen:

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The struggle to adapt to the office environment was given a name by tech giant HP in a survey from November 2022. Dubbed ‘Tech Shame’ by the company, the research found that young people were far more likely to experience embarrassment over tech illiteracy or even a dodgy Wi-Fi connection than their more mature peers.

Debbie Irish, HP’s head of human resources in the UK and Ireland told WorkLife that the amount of shame younger colleagues experience may be a result of things like a lack of disposable income to afford better hardware and internet, versus older more seasoned employees, who are more likely to have higher wages. This divide between the old and the new may be why quiet quitting was such a prevalent trend in 2022.

Hybrid working is part of the problem, and needless to say, our time out of the office as a result of the global pandemic (remember that?) have made office tech seem even more alien to us.

Accessibility is taken for granted today thanks to the apps we find ourselves trapped in. Max Simon, corporate life content creator, told The Guardian that “it takes five seconds to learn how to use TikTok, you don’t need an instruction book, like you would with a printer.”

There is a clear divide between our paperless tech literacy and the physical machines we may encounter in our office jobs. We’ve been made shy because of the emphasis that is placed on us as tech-savvy, when in reality, we just know how to use google to solve our problems. It won’t be long before AI has us all out of the door anyway.
 
A large portion of Gen Z was mostly raised on smartphones and easy to use social media apps designed for accessibility to appeal to the mass market. It's not surprising that the previously perceived "tech savvy" broad characteristics of the generational cohort in reality fits in a very narrow criteria.

With that said it is inevitable some technology will become obsolete and forgotten gradually. Some stuff in this article comes down to the fact a lot of individuals don't really know how to interact with things only really used in offices since they have never worked in one before.
 
Oh, come on. It's not that hard to find a damn manual online now and figure out how any appliance works. Although I have to admit, my own parents who worked in IT for years struggle with getting the printer to work sometimes. Some machines are very finicky, but a lot of people don't even bother trying to figure them out before giving up.

I have noticed that people I have worked with seem mildly impressed that I understand how to use a computer and things like Excel, and it always weirded me out. I get it now. I had no idea my peers were so hopeless at it.
 
I kind of see their point but what I’ve noticed with my experience of Gen Z is if they can’t figure something out straight away, they give up. They have zero problem solving skills because they’ve been spoon-fed UX-optimised technology their whole lives and stuff just worked. We had to fight with technology to get it working and that gave us a resilience and curiosity to understand how it worked under the hood.
 
Zoomers are chronically braindead and literal zombies for the most part. It isn't entirely their fault, they've been failed as a generation by their predecessors and institutions, but they have themselves to blame regardless.

t. a Zoomer.
 
Printers have always, and continue to be shit. I don't blame zoomers at all for this.

Difference is that those workers didn’t have to abide by ridiculous “diversity” or EGS scores that are being used in the workforce today. Those guys would be kicked out immediately for no real reason, and it’s not because of damaging printers while blasting the Geto Boys on repeat.
 
I dunno how to operate a fax either, but I can learn after one or two fuckups. The thing about tech savvy people is that we can learn quickly and adapt because, at the end, most office machine work the same.

Remember that scene when the original Enterprise crew travelled back to the past and Scotty tried to use the mouse as a mic to talk with the computer? Once the gag was over, he was able to use the keyboard to operate it properly. Because as an engineer, he probably has a few ideas of how old things work if he ever studied the history of technology (as some engineers do)

But these people...

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These people are just imbeciles.
 
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