I barely had to wait 3 seconds after I hit send to get a reply
I'm waiting for someone to ask the following questions:
1) Do you manage any Twitch partners yourself, meaning are you a direct point of contact for any partner? (If yes) Is DSP one of those partners?
2) Since you're not involved in moderation, who is a person that I could speak with directly to get a better understanding of how reports are handled and why a streamer using the words "faggot" and "homo" was not disciplined despite reports being made through the on-site reporting tool?
Jesus, what did this thread turn into? Maybe next week you guys can pick another random Twitch staff member who was in Phil's chat for a few minutes and bombard them with questions too. Phil's got to stop taking days off.
To be fair, here's the 1st line for Twitch's job description of "Strategic Partnerships Manager", posted 20 days ago (and most similar to Hassan's listed job of Strategic Account Manager, Partnerships):
"Be the primary point of contact for Partners for all key areas (programming, advertising, marketing, finance) to manage activities such as content promotions, new user acquisition opportunities, Partner payments and reporting"
So while it makes sense that he wouldn't have anything to do with direct moderation, his claim that he has absolutely no idea who Phil is and wouldn't possibly have worked with him is...less likely.
There's also the following job tasks:
"Provide first level of support to partners through channel or event set up and ensure prompt resolution of questions and issues. Be able to champion the partnership within Twitch and in turn, be a powerful advocate for Twitch in relation to the Partner"
"Manage on-boarding of new channel partners including channel set-up, reviewing content ingestion and publishing process, teaching partners how to use the dashboard and related features and working with internal teams to coordinate the launch of new channels"
A "Partnerships Account Manager" position shows similar job tasks.
Edit: All this to say, though, that it's clear he has no intention of doing anything, and I'm pretty sure talking to him further is a waste of time.