That's right, keep shitting on your potential customers. They'll be back. They always come back, r ... right?
This never gets old for me. I'm familiar with the notion of "firing your problem customers" -- businesses do this fairly regularly with individual customers who make constant unreasonable demands or are sluggish with payments or whatever, because it becomes unprofitable to serve such customers -- but this radical idea of actively insulting and attacking entire groups of people you expect to buy your product is just amazing to see in action. They're so proud of themselves for doing it, too. Even as it destroys other companies (including those of their colleagues), they keep doing it, and encourage their peers to do the same.
They never consider this simple fact: I will never buy something from somebody who's calling me a cunt. Lots of other people are the same way.
On a side note, I always take issue with this use of "entitled" as if it's a bad thing. You're describing a paying customer. Yes, that means they're "entitled." Literally, by law, entitled to a product that satisfactorily resembled the product that was promised at the time of purchase. If they haven't bought your product yet, but you want them to, they're still entitled to judge it on its merits, the zits on your face, the phase of the moon, or how full their stomach is at the moment you ask them.
I can think of a use of the word "entitled" to describe a bad thing. A bad developer acts entitled to his potential customers' money whether he makes a good product or not.
