It's only become worse over time. Now the sense of entitlement has grown to the point where it seems more like the rule than the exception that people treat service employees worse than dirt and go whining to a manager over what they perceive as any sort of slight. It doesn't help when management won't back up its employees and takes "The customer is always right" to the extreme in that customers are incapable of doing any wrong even when they do something that's truly unacceptable. Just look at some of the stories over in the general forum's "Horrors of...." threads where managers back up shitty customers instead of their employees that did the right thing.
Yep. That's why I'm not entirely sympathetic to the majority of people suffering economically or being humiliated by various recent events in the past years. Most of them are loudmouth, self-righteous, entitled normie assholes who, to use an overused quote, get what they fucking deserve. They should be fucking grateful they don't live somewhere like North Korea, China, Russia, Iran, Saudi Arabia, Zimbabwe, South Africa, Belarus, etc. I highly doubt you could have the same advantages and comfort in any of those shitholes. They take their relatively cozy lives in America for granted.
An even bigger irony is when a lot of these same customers also work in customer service, but they learn the wrong lessons. Just because you suffered doesn't make it okay for you to turn around act just like the people who hurt you. That can go for anything in life. It really makes me seethe when I encounter this with said assholes who conveniently pull the victim card when anyone stands up to them or they're in the wrong. It's even worse when they throw identity politics or their beliefs into the mix. Like you being black, Christian, a woman, a Muslim, or whatever doesn't instantaneously make you a victim, the good guy, or whatever. It does not, nor should it, justify your shitty behavior.
Sorry yet again for the MATI sperg-out. I've been doing a lot of customer serivce lately and it fucking sucks. And yes, I'm looking for a new job because it's been wearing my nerves thin.
And I have also contributed to the Horrors of Retail thread. I need to revisit it.