Due to recent happenings, Grubhub and DoorDash are taking more serious measures to protect their employees. We aren't getting penalized for late deliveries, and negative ratings are not being recorded/being let go during this moment. Blantly lying and whining about a delivery being 5 minutes late isn't harming a single reputation. Due to the pandemic Instacart updated their tipping policies, so you just cant be bribed with a huge tip, just for the tip to be taken back. If you pay for your food and pay for your tip there is no way you are getting your money back during this time, as well as trying to get free food due to a order complaint. It's not going to work.
Lou is a scammer, and he knows that usually all he has to do is make a complaint and since most companies honor "the customer is always right" policy, he either gets a refund/free food as a result. Doordash, GrubHub, Uber Eats, Instacart, all of them are taking better steps to protect drivers against people like Lou...which is a little refreshing. It also makes it all the better that the local delivery driver for Lou is probably getting very exasperated, and can leave the lid half-on for spite...or forget that extra burger