He lost it because the show got woked, breaking the illusion he had about theater being a happy place. After George Floyd,
the Broadway cast literally revolted over how racist the show supposedly was, rewrote it from scratch and made the creative team lick it up. It was
cool when the show was sparking outcry from actual Mormons, but black backlash had to be taken extremely seriously and the show itself had to be dismantled.
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It's still going, still successful, but the behind-the-scenes sniping in the theater community challenged the whole idea that someone like Dylan could be allowed to profit off his clear white colonialist privilege. And then they sent him home to stew over that in isolation for two years. What do you think happened?
Look at the environment he was in:
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How can you perform knowing that these are the stakes? That if you pick the wrong show, say the wrong thing, you'll be out of work
forever? And every time you post about it you have to wonder if someone's going to jump on you for not protesting in the streets.