Culture Gen Z struggling to use “old” office equipment like copy machines, printers, and scanners


Gen Zers like myself are finally entering the workforce. And while we’ve all quickly adapted to the office’s specific brand of oat milk, and the best bike route, what our generation of chronically-online, social media-savvy employees weren’t accounting for, is all of the ghastly and archaic technology left over from the 90s and early 00s.

I’m of course talking about machines like the daunting and imposing photocopier, or the printer that sits neglected, making whirring noises as though it’s threatening to explode every time someone reaches for the ‘on’ button.

Moving away from the safety and comfort of a Google Docs link or an AirDrop is a genuinely scary step to take when approaching your new office job. And apparently, this is a genuine symptom of a generation that has been praised as ‘tech-savvy’ and ‘digitally native’ their whole lives. Sure, content creators like Corporate Natalie help the transition, but it’s not always a smooth ride.


Garrett Bemiller, a 25-year-old New Yorker who works as a publicist, told The Guardian that “things like scanners and copy machines are complicated,” and shared that the first time he had to copy something in the office, he found himself having to reattempt several times. Luckily, veteran office workers quickly came to his aid.

Sarah Dexter, associate professor of education at the University of Virginia, told the publication that “there is a myth that kids were born into an information age, and that this all comes intuitively to them.” In reality, we’re not the all-knowing tech gods that so many millennials and gen Xers expect us to be—we still need to be taught how to use things.

The main difference is that we were brought up in an age of extreme user-friendly tech. There is a certain degree of intuitiveness that comes from being so familiar with the internet and apps, but this doesn’t always translate to a long stagnant office culture dynamic—one that seems to so often be living in the past.

Desktop computing is far less instinctive than the mobile, social world that gen Zers roam. It’s true that loud office computers and dense file systems are daunting for the information age.

This one is somewhat embarrassing, but a lot of us don’t seem to understand buttons either. You can’t swipe this computer screen open, as one Reddit user had to make evidently clear with the implementation of a sticker to point out the ‘on’ switch on-screen:

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The struggle to adapt to the office environment was given a name by tech giant HP in a survey from November 2022. Dubbed ‘Tech Shame’ by the company, the research found that young people were far more likely to experience embarrassment over tech illiteracy or even a dodgy Wi-Fi connection than their more mature peers.

Debbie Irish, HP’s head of human resources in the UK and Ireland told WorkLife that the amount of shame younger colleagues experience may be a result of things like a lack of disposable income to afford better hardware and internet, versus older more seasoned employees, who are more likely to have higher wages. This divide between the old and the new may be why quiet quitting was such a prevalent trend in 2022.

Hybrid working is part of the problem, and needless to say, our time out of the office as a result of the global pandemic (remember that?) have made office tech seem even more alien to us.

Accessibility is taken for granted today thanks to the apps we find ourselves trapped in. Max Simon, corporate life content creator, told The Guardian that “it takes five seconds to learn how to use TikTok, you don’t need an instruction book, like you would with a printer.”

There is a clear divide between our paperless tech literacy and the physical machines we may encounter in our office jobs. We’ve been made shy because of the emphasis that is placed on us as tech-savvy, when in reality, we just know how to use google to solve our problems. It won’t be long before AI has us all out of the door anyway.
 
The best part is not only are zoomers too retarded to operate simple devices capable of being operated by even non tech savvy people only 20 years ago but they're also too retarded to just take out their phone and use a fucking search engine and type 'how to use a printer/fax machine/computer monitor'
Someone alert those friendly Indian youtubers that type into notepad.
There's a huge untapped potential here.
 
Not surprising to hear at all.

I've been using the same computer for years and I don't even know my specs off the top of my head. Or what any of them mean really. I have to use speccy to find them, and then ask other people what the hell all of it means.

To me it might as well just be Alien hieroglyphics.
 
I believe articles like this are written as millenial/genx/boomer clickbait, for morale boost and smugness and also any chance to fart on those darn dummybaka gen zoomies. They're at it again with the hot chips and broccoli hair and their drip no drip fr!
The fact that you lump Millennials in with X and Boomers (X here) makes me realize sooner than later I'm going to start having bonding moments at work with them about dumber Zoomers and Alephs, like that episode of All In the Family where Archie and Jefferson bond over their equally not wanting a Puerto Rican family moving into their neighborhood.

Which, after using Gen Y as a punching bag for the last 10 years is a personal "oof" moment.

I am genuinely surprised that there aren't more kids entering the workplace unable to operate a pushbutton phone with no screen. It will start to happen.
 
Winner. They possess absolutely zero problem skills. I won't power level too hard, but anecdotally I've noticed the COVID school year they spent online made the problem exponentially worse.
Have noticed this as well. I’m making sure I drum it into the small otterlies that failure is an essential part of the process. There’s a couple of the fun engineering you tube guys who really emphasise the ‘oh shit yeah that blew up AGAIN let’s see why and fix it…’ type process. I always point out loudly that they’ve failed multiple times and learned from it and then eventually it works.failure is hard to learn. Certainly took me longer than it should have.
Office printers have always needed someone to show you quickly how they work if you’re doing anything past simple printing but they aren’t exactly hard.
This generation has no grit, no curiosity at all, if it doesn’t work first time they quit. They don’t care HOW stuff works. They can’t build their own kit. They can’t even file. I have more than once seen them try to use the mobile phone ‘expand two fingers to make it bigger’ gesture ON PAPER.
They also can’t be polite and professional to clients - in a situation where a client is being demanding and rude they’re unable to lower the emotional situation and negotiate. They just freak out, get sullen or shout back. It’s pretty worrying, to see such a lack of emotional control and complete lack of curiosity and spark. They seem like incomplete people somehow. Obviously not all, there are plenty of exceptions but it’s definitely a trend.
How can we bring our kids up to avoid all this?
 
Basically, what I got out of this article is that people should take the CompTia A+ exams (there are two) to massively get ahead. Even non-technical people.
Don't get your hopes up if you don't have a 4 year degree from a 'real' university. Maybe not even then.

The very first exam will help you not be such a total n00b. But I have multiple comptias and they might as well be toilet paper in terms of getting me interviews as the current IT job market is a dumpster on fire rolling downhill into a sewage plant. People with far better qualifications than I are still going hundreds of applications with nothing to show for it.
 
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You can get certified in computer repair through adult education, and it skips the bullshit printer part of the A+.

Very few employers still screen for A+ (It's kind of a scam at this point, like photoshop)

The adult education class will get you where you need to go, and you will be able to build and deploy a computer once you're done. Printers will remain a shithouse because printers are already a shithouse.
 
I don't work in an office environment, but I read and hear a lot about equipment just shitting the bed all the damn time, especially printers. I don't think it's really fair to shit on zoomers, for all their faults, for being perplexed when something that should be kept up simply isn't or is some kludge when it comes to printers, since most places use HP printers, and HP printers have a long history of being complete flaming dogshit. An inability to figure out a working photocopier is sort of concerning, as is a simple flatbed scanner. Both of those are pretty obsolete tho.

I get the bashing of them for being inured to tech via dumbed down shit like android and IOS that does everything for you mostly. Where I have an issue with them is that phone they spend far too much time on might also hold a solution to their problems with other office tech. If they try to search tiktok or youtube for an answer to why the copy machine doesn't work, they should be mocked. As far as I understand it, you never try to fix shit like that yourself in a corpo environment anyway, you just file a ticket and hope for the best.

Does any place even use fax machines anymore? They were never hard to work either.
 
These kids grew up using devices designed to minimize mental effort and direct you through exceedingly finely tuned 'guided paths' of user experiences, like infinite swipe feeds. If the application needs an update, it just does it itself. If the phone needs an update, it just does it itself. If you touch the screen, the device automagically wakes up, identifies you, logs you in via facematch, opens your last application, and pushes your last three messages to the top of the screen with quick reply features. You did nothing, the device does everything.
This is the exact reason why I hate smart phones. Even with all that, they still feel slow and clunky. Desktop>laptop>>>>>>>>>>handheld.
 
Printers can be a bitch, but often, the issue is that people don't read the manual or follow the instructions.
"WAAAAHHH, I can't print out this super special paper I have WAAAA"
Did you change the setting?
It is that fucking easy but most are so fucking stupid.
 
I can understand it if it's something they haven't experienced before, i.e. colour printing isn't the default option (where I study Colour printing isn't the default it's B&W and you have to select colour and it get's sent to a secure queue where it takes it out your free allowance or asks you to top up) because that set up isn't common at home or in school.

But if this is just I've never used it before and I don't want to learn which I suspect it is for a lot of them it does not bode well for the future of civilisation, I can understand if someone told them to open up a SSH session or use Telnet or something because that's not something common but basic stuff you interact with daily shouldn't be beyond you.

On a similar note, I recommend Brother printers. They just werk.

Epson Ecotank - Inks are all cheap, generics are plentiful, the printers are more expensive but they quality is way better than any other printer I've ever used (lots of metallic gears rather than the nylon ones), I've fed it everything from Photo paper to the cheapest of the cheap printer paper and it's only jammed once and that was because the tissue paper thick bit of paper tore in the rollers and it took about 15 seconds to clear it, they are designed to be repairable and the scanners on them are really top notch for anything you'd scan outside of using a dedicated Archival / Art grade scanner.
 
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