"Dragon Age was never going to live up to fan hype"
Hahaha, what hype? What fans? This isn't a really big franchise, this isn't Star Wars, the last two games in the franchise were mediocre at best, the last game to bear the BioWare name was a fucking bomb, nobody expected this to be above a 5/10. Hell, there wasn't even that much marketing before launch. The few fans that still gave a fuck were used to disappointment at that point, trailers had embarrassingly low views and even worse engagement (the reveal trailer alone had a 5+ dislike/like ratio), even journos didn't start to care until the pronouns and top scars showed up.
This excuse doesn't work here, try another one.
I know it's just corpo/cope-speak but it's kind of funny seeing those incompetent devs admitting that asking today for yesterday's mediocrity is excessive entitlement (and probably racist, somehow), as if the Videogamium mines dried up on 2014 and the technique of making games that don't suck was lost to time like the formula for Damascus steel. It's like a burger corporate guy saying "Well, if people dont want salmonella they shouldn't be eating at McDonald's, what the fuck are they thinking". Not the easy way out or the dunk they think it is.
There isn't another industry that insists so vehemently that the lack of quality of its products is the customer's faultzl, every single time. I wonder what causes this.