Theres truth and logic to this but it really depends on three things. The fandom and the topic they like, the devs and the popularity of the forum before AND after the rise of social media, reddit and discord. For example, the WoW forums at one point could voice a number of complaints or issues against the game and staff despite its popularity and playability. Now? Any dissident opinions get you labeled a troll, someone accuses you of being racist, sexist, demanding, ungrateful etc all for a game thats a shadow of itself and you'll probably get messaged or banned by a mod. And the thing is most gaming forums are KIA now, even for large AAA companies. No more Bioware forums or niche little places where a dev might pop in to talk to people, its all just reddit and twitter validation now. Hell there were forums where comic creators would talk to fans, now they only do AMA and anything that might offend or challenge them is silenced.
Ultimately a playerbase needs to not be comprised of blind consumer shills who only follow a brand out of habit and the developers need to understand they make mistakes and aren't exempt from criticism.