This is normal for the UK. Unfortunately, I wasn't expecting any other outcome. Crime has been going up, while solved crimes keeps going down. In half of neighborhoods, not a single burglary was solved. Rather than build new prisons, they are simply releasing criminals early. And mind, the UK hands out sentences with a very light touch to behind with.
The only good news is that reported crime is dropping in some categories. Bad news is, it's often just not reported because they know the cops won't do anything. Bike theft is the go-to example.
Which tracks with the story. Criminals caused damage. Victim ID's the criminal. Cops refused to do anything. Govt refuses to do anything. Victim gets told to eat the damages, best case. Worst case, victim gets more punishment than the criminal.