It's comforting to believe there's a plan, even if its an evil plan. At least then there is some kind of order.
The truth, that no one is actually in charge, is far more terrifying.
I don't think there's "a plan," but I don't think it's completely random either. An endless pursuit of wealth and power by genuine sociopaths produces pretty consistently terrible outcomes, since only the worst sociopaths (usually) achieve the most wealth and power, and ergo naturally gravitate to positions of authority and leadership.
ETA
That issue would be pretty easy to solve, by simply having a ticket to ride the bus and paying someone $20/hr to kick free riders and disruptive individuals (i.e. ignorant niggers who can't last an entire 15 minute bus ride without acting like ignorant niggers) off the bus, with them having the authority to get physical if necessary.
Agreed. Armed, empowered security personnel (police, if needed) in every compartment of every public transport vehicle would reduce on-board crime substantially. Do the same for stations, stationing personnel proportionally based on size. Secure the platforms, ticket booths (and machines), turnstyles, points of entry, stairwells and elevators.
Arrest and prosecute anyone caught vandalizing, fare-hopping, committing any crime against any other person, stealing, loitering (e.g. trains come every 5 minutes but that random group of basketball Americans has been hanging around for an hour), etc. Increase penalties for repeat offenders, ultimately banning them after something like 3 strikes, then tacking on trespassing charges any time they're caught again afterward.
More costly in terms of personnel, training, equipment and inevitable litigation? Perhaps, but compare it to the cost of repairing vandalized property and vehicles, lost revenue from people scared away from public transit by all the crime, and litigation that already happens anyway, and I bet it's not actually any more expensive. It would just employ more people and clean a lot of shit up.