Yaniv provided scores for 2014 - the last year in which he worked for Revenue Canada. While Revenue Canada’s
online information is for 2016, a lot of it still fits with what Yaniv was given. The four-level scoring system:
Yaniv's scores are in orange below.
BEHAVIOURAL COMPETENCIES
Adaptability 2
Showing openness to change and altering behaviours in order to work effectively when faced with new information, a changing situation or environment
Analytical Thinking 2
(No obvious 2016 equivalent.)
Change Leadership 1
(Yaniv's lowest score, but how much change leadership would you even want a T1 processing clerk to display? No obvious 2016 equivalent.)
Client Service Orientation 4
Called "Service Excellence" by 2016:
- Striving to provide the best service to internal or external clients.
- Enhances service delivery to a client base by improving systems and processes.
- Anticipates clients' future needs; plans and acts accordingly to provide long-term benefits.
- Gains an in-depth knowledge and understanding of the business and needs of the client base.
- Implements initiatives to achieve service excellence.
- Recommends or determines strategic service delivery to meet projected needs of clients and prospective clients.
Conflict Resolution 3
(No obvious 2016 equivalent. I'm surprised he did that well given his inability to refrain from suing people, hitting people, and siccing the police on people these days.)
Dealing with Difficult Situations 2
Called "Dealing with Difficult Interactions" by 2016: interacting with others in a tactful and effective manner when faced with a sensitive or tense situation in order to preserve productive working relationships. To be given a level 2, Yaniv would have to have shown he:
- Controls own emotions and responds to provocation or challenge in a professional manner.
- Considers the needs, emotions, and perspectives of the other person involved to determine how to best address the situation.
- Engages the other person in a productive discussion in order to achieve the desired results and maintain positive working relationships.
- Keeps an open mind, listens to the other person to understand their point of view and identifies common interests.
- Focuses the conversation on the facts of the situation rather than on the person.
Decisiveness 3
(No obvious 2016 equivalent.)
Developing Others 3
(No obvious 2016 equivalent.)
Effective Interactive Communication 2
Transmitting and receiving information clearly and communicating actively with others in a manner that is effective and consistent with the organizational objectives (excludes written communications - that’s a separate category below).
Impact and Influence 2
(No obvious 2016 equivalent.)
Initiative 2
(No obvious 2016 equivalent.)
Relationship / Network Building 2
Became "Collaboration with Partners and Stakeholders" by 2016: building and maintaining an effective and constructive network with partners, stakeholders or contacts* who may be helpful in achieving organizational goals.
Self Confidence 2
(no obvious 2016 equivalent)
Teamwork and Cooperation 2
Being part of a group and working cooperatively with other members toward the achievement of a common work-related goal.
Team Leadership 2
Appears as just "Leadership" by 2016: engaging members of a group and providing guidance and support, while being accountable for the group’s achievement of organizational goals and objectives.
Strategic Outlook and Alignment 2
Strategic Orientation by 2016: acting in accordance with the organizational priorities, strategies or vision.
TECHNICAL COMPETENCIES
Writing Skills In English 2
The effective communications category above refers to verbal communications. This one is specifically skill in writing English (or French) documentation. A rating of 2 is categorized as Basic: Demonstrates basic knowledge and capability to apply it in common situations that present limited problems. Requires guidance to deal with the more complex situations.
(The other technical competencies are for accounting and auditing and not applied to his work as a T1 processing clerk.)
Two competencies in use since 2016 but not easily compared with Yaniv’s 2014 ratings: Creativity and Innovation, and Problem Solving.