I was working for one of the larger Accounting Information Systems firms. I would be charged with "diddling" with data when firms would fuck up their data files. This could happen a multitude of ways. Anyhow, for the small accounting firms that had our software January was a busy time because of income tax season (W2s are due to employees by January 31st). Well, we had this one customer down in Louisiana. This guy was quite rude and would be belligerent. Well, January 28th rolls around and he calls up complaining about software not handling his client's W-2s. Sounds weird. He said that there is some sort lock not letting him export the data into the program. Sends in all his stuff and lo and behold, he had 10,000 people in the data file, but the version he purchased limited use to 1,500 for every Employer ID. He would have to upgrade to be able to do what he wanted to do. He kept blaming the sales staff. He was pushing for a free upgrade. Our sales staff left at 5PM and old Dale's call was on its 3rd hour at about 4:30. So I finally drill it through his head that a free upgrade is not in the cards for him. He agrees and tries to get me to process the sale. This could only be done by the sales staff. I put him on hold and watch as the last person logged out of the system, then forwarded him over. Old Dale didn't process his purchase on the 28th.
I get to work on the 29th, asshole Dale is now panicked mess Dale. He needs his upgrade! He calls up and is audibly upset however he doesn't want to get into another circle and needs to get his work done now. I send Dale over to sales and they process him, then they send him back to me... because he didn't know that the upgrade is only possible through a physical copy of our software and digital download of the premium version was not an option at the time. So he's back to normal Dale and he is threatening to have my job and all this, so I let him rant and rave... Watching the clock until our final FedEx pick-up passes at 12:30. So we agree to have him pay the premium for next day service. Send him over and get him all taken care of. I drop the software in the basket for pickup on the 30th.
3PM on the 30th. Old Dale calls up and asks for shipping information. I inform him that his package was picked up for next day service that morning. The man must have shit himself yelling about his package not arriving until the 31st. He asks all these questions about what he's supposed to do, however the only true answer was: You're Fucked.
I don't know what happened to old Dale. I am guessing he got his dick sued off. Moral of the story: Don't fuck with people when your dick is in a guillotine. They might just snap the cord.