Canada hit by massive mobile and internet outage

[Jimmy Olsen]

For once I'm glad I'm on a shitty obscure internet provider.

 

[Thiletonomics]

Thankfully, credit cards still seem to work. So, at least things aren't totally fucked. That said, after the whole "Trudeau locked protesters out of their bank" shitshow, how long until we find out this was some kind of test run for what's to come?

It sounds like an event that JT will use the truckers as a scapegoat, despite them not even being involved.

 

[Scale Smerch]

Any word yet on what caused it?

Nope and we're unlikely to ever find out. Running hypothesis is a failed rollout, though how that would break all their fail safes is unclear.

Of course unless Rogers has no fail safes or got hacked, ideas starting to look more and more likely given their utter refusal to speak to the issue and our cybersecurity agency saying it absolutely positively trust us bros it wasn't a hack.

 

[Sanshain]

Thank god all the cryptobros have their own private, isolated system to send their funny-money on to stick it to all the evil corpos they're definitely 100% independent from

...right?

 

[Kosher Dill]

Any word yet on what caused it?

It appears to have been a case of Phantom Honk Syndrome.

 

[Flaming Dumpster]

Any word yet on what caused it?

Astonishing levels of incompetence? No hard info yet but BGP is likely involved as the outage began with a huge spike in announcements.

According to Cloudflare Radar, Rogers BGP announcements spiked massively to levels 536,777% higher than normal (343,601 vs 64 normally) just minutes before the outage. I would not be surprised if this happened to be the culprit.

According to the NANOG discussion, phones would stay registered to the Rogers tower but fail to make any calls (including 911) as opposed to if your tower registration dropped, the call would go via another provider. ("Emergency calls only" on the phone UI)

I have seen anecdotal reports that the mobile network is in a half broken state that phones remain registered to, so a 911 call will attempt and then fail.

I hope Rogers gets fined into oblivion for preventing 911 calls going through for their customers. The telco landscape is absolutely horrible in Canada and sadly the only hope the leafs can cling to is that this nukes the Shaw deal. Especially as Shaw owns "Freedom Mobile" which is the only operator that isn't unbelievably expensive.

 

[Father Karras]

Got a bell marketer at the door recently.

after this, hmmm?

 

[Flaming Dumpster]

Update from Rogers

A Message from Rogers President and CEO

Dear Valued Customer,

As you know, we experienced a service outage across the Rogers, Fido, Chatr and Cityfone wireless networks on Friday.

I am reaching out to share that our services have been restored, and our networks and systems are close to fully operational. Our technical teams are continuing to monitor for any remaining intermittent issues. I also want to outline an action plan we are putting in place to address what happened.

I want to share what we know about what happened on Friday. We now believe we’ve narrowed the cause to a network system failure following a maintenance update in our core network, which caused some of our routers to malfunction. We disconnected the specific equipment and redirected traffic, which allowed our network and services to come back online over time as we managed traffic volumes returning to normal levels.