Law Company That Makes McDonald's Constantly Broken Ice Cream Machines Hit With Restraining Order

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Company That Makes McDonald's Constantly Broken Ice Cream Machines Hit With Restraining Order​

Izzy Casey
08/11/2021
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Revenge is a dish best served cold — and in a crispy cone.

At least that's what two companies embroiled in a battle over McDonald's ice-cream machines seem to think as, one has just hit the other with a restraining order.

The only thing crazier than the fact that McDonald's ice-cream machines are always broken — to the extent that a website called McBroken was created soley for the purpose of allowing you to check whether your local McDonald's ice cream machine is working before you bother driving over —is the story behind why that's the case!

Why are McDonald's ice-cream machines always broken?​

The reason is surprisingly simple — albeit ridiculous. One company has a monopoly over repairing the machines, making it difficult for McDonald's workers to keep their machines alive without outside help.
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McFlurry machine manufacturing company Taylor was previously the only company with any clue about how to fix the machines — making McDonald's entirely reliant on their assistance.

However, when Kytch, an independent company, made a device that helps McDonald’s locations repair their ice cream machines, chaos ensued.

McDonald's ice-cream machines are notoriously difficult to repair.​

In order to repair the ice cream machine, you must understand a secret passcode. The complex passcode unlocks a secret menu, which allows you to fix the machine.

This process keeps all the power in the hands of Taylor.

It's a recipe for disaster, to the extent McDonald's themselves have joked about it social media.
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Kytch Solution Devices were developed in an effort to prevent McFlurry machines from breaking.​

Kytch's Solution Device acts as surveillance within Taylor machines and track breakages as they happen and prevent things from getting worse.

Unfortunately, McDonald's have allegedly been warning franchise owners not to purchase the device as Taylor wants to be in control of repairs.

Taylor has allegedly been trying to catch up with Kytch.​

According to Kytch's restraining order filing, Taylor got a McDonald's frachisee to acquire a Kytch device so the company could use it for "trade secret information."

Taylor admits they did get the device but say it was only to see whether a "Kytch device would drain the power source of our software and/or cause it malfunction.”

Kytch also say Taylor have been telling McDonald's workers and owners that the device could cause "serious human injury."

Kytch was granted a temporary restraining order against Taylor which says “Defendants must not use, copy, disclose, or otherwise make available in any way information, including formula, pattern, compilation, program, device, method, technique, or process obtained by any of them.”

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McDonald’s soft serve machines are notorious for constantly breaking down.​

McFlurries and vanilla soft serve ice cream cones are obviously not the healthiest products on the McDonald's menu. However, they are arguably the most delicious.

But they're not easy to get, which is why software engineer Rashiq Zahid developed software to track which locations have working and non-working machines at all times.

Now, as the cold-war over the ice-cream machines continues, it remains to be seen if Kytch will change the reputation of the broken machines.

RELATED: An Open Letter To The Woman Who Waited On Me At McDonald’s This Morning
 
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Reactions: the fall of man
The reason is surprisingly simple — albeit ridiculous. One company has a monopoly over repairing the machines, making it difficult for McDonald's workers to keep their machines alive without outside help.
From what friends who worked at McDonald's have told me not wanting to clean the machine was the real reason it was always broken but what do they know.
 
90% of the time if the machine is 'broken' it's not. The cleaning process is just time consuming. They have to turn off the chilling container, empty out the base mix, rinse water through the machine a few times, take it apart, take the parts back to be soaked, clean the machine, let the parts dry, let the machine dry, put it all back together, turn it back on and then add new base mix.

Average time to complete with no interruptions; about three hours.
 
Wow, I thought for sure this was a satirical article. I'm one of the people who believed them being broken was an excuse, but companies shouldn't be monopolizing inane stuff like this. Their machines sound a pain in the ass.
 
90% of the time if the machine is 'broken' it's not. The cleaning process is just time consuming. They have to turn off the chilling container, empty out the base mix, rinse water through the machine a few times, take it apart, take the parts back to be soaked, clean the machine, let the parts dry, let the machine dry, put it all back together, turn it back on and then add new base mix.

Average time to complete with no interruptions; about three hours.
This is the real answer. All this bullshit about how YOU NEED A SECRET CODE FROM THE TOME OF THE FROST SORCERER is exaggerating industry standard practices to make McDonald's employees look less lazy. Maintenance mode is designed to require strange inputs to enter, otherwise it might happen accidentally.

No fast food place in the world, except maybe China, would allow their minimum wage cashiers to try and disassemble an expensive, complex, and dangerous piece of machinery. It's not a shady monopoly, that's how maintenance works. Only authorized people allowed in.

Almost every soft serve machine has the same problems and processes, yet only McDonald's seems to be out of order all the time.
 
My local ones never blend blizzards all the way down, there's an inevitable slurry of vanilla at the bottom with barely any topping bits to be had.
I must've gotten lucky then cause my first time at a DQ recently was fucking amazing.
 
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Almost every soft serve machine has the same problems and processes, yet only McDonald's seems to be out of order all the time.
That's because Mickey D' only normally allows certain employees to clean the machine; team leads and managers. Any other place will teach even a new employee how to do it because it's easy to do; just time consuming. That's why it's out half the day.
 
90% of the time if the machine is 'broken' it's not. The cleaning process is just time consuming. They have to turn off the chilling container, empty out the base mix, rinse water through the machine a few times, take it apart, take the parts back to be soaked, clean the machine, let the parts dry, let the machine dry, put it all back together, turn it back on and then add new base mix.

Average time to complete with no interruptions; about three hours.
So that's why at 8 o'clock on the dot the local McDonald's stops serving ice cream.
 
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