Summary
I have experience in:
- Deploying Windows, Mac OS X, and Linux (Red Hat, Ubuntu) installs and updates, both from a server and directly on each client machine
- Malware removal and prevention via implementation and configuration of signature/heuristic antivirus software, limiting user account permissions, and end user education
- Troubleshooting hardware problems (memory [RAM], expansion bus devices, networked devices, networking devices, and specialized output devices such as printers) and fixing them with updated drivers and/or replacing defective components as needed
- Educating end users about avoiding social engineering attacks
- Fixing network connectivity issues, whether the problem exists on a client machine, in a router/firewall/DSL box, or in the cabling
- Hard disk problem solving including repartioning, defragmentation, and data recovery of NTFS (Windows), ext4 (Linux), and HFS (OS X) formatted partions
- Fixing broken Windows Registry keys, and .conf configuration files in Linux and OS X