RuneScape used to have official forums, they shut them down a couple of years ago and redirected everyone to Reddit or Twitter, which is lame and gay. There were some real gems in those forums, too - threads dating clear back to 2005-2006 or so. I was a long-time user of their text-based roleplaying forum and would check in there even toward its dying days, used to have a lot of fun there back in the day and there were some seriously talented writers there. There was a long-running thread in the 'Suggestions' subforum about Sailing, which I must assume - some of that input was used when they eventually implemented the skill. Fagex claimed they were taking them down because hardly anyone used them anymore and it was a waste, but I can't imagine running a small text-based forum was all that costly or resource intensive. They'd only just updated them to allow posting of images and hyperlinks a few years prior to taking them down.
Of course, the content restrictions there were pretty heavy and it often felt like you were walking around on eggshells with some of those fucking forum mods, who were players/users chosen to be jannies, and essentially they banned with impunity at their discretion. You had to have membership to even post/comment there, so if a forum mod disliked you for whatever reason or got a bug up their ass over something you did, they'd ban you and you were just out that money, because many people paid solely to access the forums and didn't even play the fucking game anymore. Now and then you could actually shoot the shit with Jamflex mods/staff themselves, and I'd say they were more responsive on the forums than they ever have been on Reddit. Seems like they only respond on Reddit to give 'clapbacks' to people trying to make ban appeals, because for whatever reason, making a post on Reddit [not official channels or forms on their site] remains the only viable way to actually get Jamflex to offer any sort of fucking communication or customer service. Sometimes longstanding bugs go unaddressed for years until it gets enough updoots on Reddit, even if someone reported it a dozen times through their official channels.
It's kind of fucking wild that people pay like $15 [last I heard anyway, it had gone up? I play on private servers, so I haven't paid Jamflex in quite a while, maybe since like 2013] just to have access to actual content ingame but they have to use a free, unofficial fucking platform to get any sort of support or to communicate with the makers of the game. And to even get noticed, you need to have the other OSRS Redditoids give you enough updoots for Jamflex to actually even see it. That and Reddit just fucking sucks in general and the OSRS or 2007scape subreddits are made up of a bunch of whiny fucking faggots who pitch a fit every year when June passes and Jamflex hasn't added new rainbow faggot capes or pastel-colored tranny boots. There's seldom any good discourse to be had over there, mostly people doing the aforementioned or whining because they saw a player in Edgeville that had an 'offensive' username like '_I_K1LL_F@GZ_' or something. It's lame as hell.
Although I do like sorting by 'controversial' on some of the posts over there because that's where all of the heavily downvoted normal people hang out, banished to the shadow realm by the Redditoid hivemind that just wants to post about murdering Trump or doing faggot shit.