Remote Workers in India Will Call You Out for Slacking, Thieves for Stealing From Thousands of Miles Away
A Washington-based surveillance company provides 24/7 real-time surveillance for convenience stores, gas stations, restaurants, and hotel chains across the United States to help property owners prevent theft and shoplifting.
Eye in the sky: Live Eye Surveillance employs people from Karnal, India to monitor employees and deter suspicious behavior within the company for $ 399 a month, according to Vice News.
Your job is to "act as a virtual supervisor for the locations to ensure the safety of the employees based abroad and to ask them to do assigned tasks," it says in a job advertisement.
Live Eye's customers include several companies such as 7-Eleven, Food-Mart, Dairy Queen, Holiday Inn, and Shell.
Although 7-Eleven did not comment on whether it condones the use of Live Eye's services, the company said, "Independent franchisees can install their own system in addition to what is provided."
However, a 7-Eleven spokesperson told Business Insider that only one franchise owner uses the company's surveillance services in their business.
This is how it works: A foreign employee constantly monitors the business and intervenes over the loudspeakers in the ceiling if suspicious behavior occurs in the business.
A now restricted CCTV video shows an example of a cameraman confronting an employee who took a coffee bottle out of a cooler and asks if he scanned the drink and paid for it, according to Business Insider.
In another restricted video, an operator interrogates an employee who is talking to a man on the edge of the camera and later orders him to stand on the other side of the counter.
The company is also helping prevent convenience store robberies, as shown in another sample video. The armed robber runs immediately after hearing the voice over the loudspeakers.
Security and human rights issues: An unnamed former 7-Eleven sales representative criticized the way the surveillance company is handling the robbery and suggested, "This is how someone gets killed."
"You don't scare someone with an assault rifle," they added. “That violates the 7-Eleven guideline. There's a reason the silent alarm is silent. "
Eva Blum-Dumontet, a senior researcher at Privacy International, raised some human rights concerns about the way companies monitor their employees through Live Eye.
“The essence of workplace monitoring is that employers try to keep track of their employees to make sure they match their vision of productivity,” said Blum-Dumontet. "This is very toxic to the mental health of employees."
Selected image via jasontpkoebler
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Posted on 2021.06.30
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