For anyone that is hitting a brick wall with their lower tier ISP people, ask to be sent to the NOC (pronounced "Knock"), the Network Operations Center. The NOC is the technical heart of your ISP and is operated by the people who really run the ISP. These are the people that understand what transit, peering, and Tier 1 ISP's are. Some lower tier ISP support like to say "The NOC is internal only" (Nobody sees the Wizard, No Matter, No How!) which is bullshit. They can send you to the NOC, they either don't want to, or don't know how and don't want to ask. Make it clear you will keep persisting until you get to talk to someone at the NOC and you will make everyone aware along the way how unhelpful the person you are currently talking to was.