It’s fine that stuff for toddlers is all happy. Toddlers should be learning about happy things.
The worst iteration of it for me is at work. You’ll be fa ed with a massive issue or something having gone hideous wrong. The corre t way to deal with it should be
- realise thing has gone wrong
-very quick triage to make sure nothing g is actively exploding into horrors unknown
-identifying and exploring the problem, what’s happening, why and what are the implications. At the same time make higher ups aware and that you’re working in it
-solve the problem
-put stuff in place to make sure problem doesn’t happen again.
Can I do that? No I cannot. Any pointing out of ‘this system doesn’t do what it should, it needs to do x, and it will if you change this bit here…’ is ‘negative.’
Now I’m all for bringing a solution when I bring a problem, and there’s little point moaning about stuff without fixing it, but this weird (and I must say American) idea that everything must constantly be perfect is very damaging to any kind of problem solving.
We are supposed to work with risk assessments. My way of doing that is to ask my people: how is this going to fuck up? Bring me every way you can possibly think this is going to fuck up. All of them. Then We have an amusing doom and gloom meeting where we go through the terrible scenarios and then ask ‘and how can we prevent that?’ Does this expose any procedural weaknesses?
The first time I did this in an American corporate environment I thought management were going to cry, but it WORKS. You can’t solve problems without acknowledging pronlems
The worst place I’ve ever worked as a professional was one that changed their QA system. It went from ‘no blame for finding a problem’ to ‘anyone reporting a problem is blamed for it and can be disciplined.’
And of course, the first quarter NO PROBLEMS at all! Management THRILLED!
Of course the problems happened at the same rate as always, but instead of people flagging them they hid them until little issues became huge awful problems. Company threatening level problems. Management so confused at how this happened.