- Joined
- Jan 27, 2020

The warranty process sounds sketchy.
Why not take back the defective screwdriver? If it's a simple fix, LTT could take the defective screwdrivers back and either fix them to fulfil future warranty claims and/or sell them at a discount as factory refurbished. There are plenty of big companies out there that regularly sell factory refurbished items via eBay.
The process of scratching an "x" into the side of the defective screwdriver sounds like it's open to abuse at both LTT's and the customer's end. What happens if the customer's second screwdriver is also faulty? Will LTT consider the matter closed after replacing the first one? What if the customer doesn't scratch an "x" into the first defective screwdriver? What happens if the customer injures themselves whilst scratching the "x"? Would LTT be liable for the injury?
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