The Retail Horror Thread 2: More Tales to Chill your Bones

Geez, you should have just held onto it and if she didn't come back, oh well, finders keepers losers suck.

Customers are always forgetting shit, from their groceries to their change, so I did it out of habit. Especially since she had stopped to discuss the aforementioned car accident with another customer at self checkout. But goddamn I really should've let her go.
 
Customers are always forgetting shit, from their groceries to their change, so I did it out of habit. Especially since she had stopped to discuss the aforementioned car accident with another customer at self checkout. But goddamn I really should've let her go.
Keeping it would have been theft. You did the right thing by returning the money, even if she was being a dipshit.
 
Keeping it would have been theft. You did the right thing by returning the money, even if she was being a dipshit.

If I didn’t return it to her, I would’ve put it back into the central register. It is shocking how many people forget their cash at self checkout, though. Sometimes it’s over $60 in requested cash back, too. Most of them never return or call to ask where it went. I’m often having to drop an extra $100+ that people left behind when I drop the till in the safe at night. The consequences from pocketing it instead just aren’t worth it.

She was definitely a dipshit, though! The germaphobes are never pleasant to work with because they’re not only particularly entitled, but also particularly exceptional.
 
The germaphobes are never pleasant to work with because they’re not only particularly entitled, but also particularly exceptional.
COVID and the frenzy around it only made matters worse; more-so with germaphobes. As it is, I've seen people who are normally chill freak out about COVID when it was more rampant and catchy that they acted exceptional as described. My worst experience was having a client refuse to enter the office I worked in at that time and literally throw their paperwork at me through the partially-open door because they were so spooked over COVID.

I can't begin to fathom dealing with that on a daily basis with multiple people over a full retail shift. I don't know how you (or any other kiwi in retail) do it sometimes.
 
I am back to working two jobs again. Almost quit the second one as soon as it started because my health is kicking my ass (yay, another doctors appointment coming soon!), but I'm holding on best I can by reducing my hours at both jobs. Also hopefully managed to coordinate my days to get one or more days off a week. The manager at my second job has been generous enough to make my work days consistent, which I appreciate.

Honestly, I don't have a real good horror story for the second job just yet. It has its moments, of course. Mostly creepy old men but none really come to mind besides the one that calls me Gorgeous and Toots all the time. Nothing that fits this thread, however. Yet.

But! I did have a Shaniqua (possibly) try to get me fired at my "regular" job because I pointed out basic math to her.

She came to my lane already having a pissy attitude. "I bought this soda at the fuel center," she snapped at me as her acrylics clinked against a Sprite bottle. Okay, fine. Could've said it nicer, but whatever. Asking a Shaniqua to be polite is like drawing blood from a stone.

I just did my thing, scanning the groceries yadda yadda. After I pressed total and her sales finally popped up, she asked me what the -$0.99 beside a specific item meant. I explained that it meant, y'know, a 99 cent discount.

Shaniqua then asked "but what does that $3.00 by the item mean? That thing's 2/$6!"

"Well, it means that the item was $3 after the 99 cent discount! 3 plus 3 is six, after all."

Maybe I could've said that nicer myself, but I've also had people demand to me how their bill came out to $30 after they bought 10 of a $3 item. Bitches can't math half the time, anyway. Gotta butt it into their head.

Shaniqua did not appreciate my math lesson. "I know how to do math, girl. I'm very good at math. Very very good at math. Girl! Where's [specific supervisor]?"

"He's out today," I answered.

She scoffed. "Well! I gotta have a word with him about you tomorrow. I can do math!"

"...Okay?"

She glared at me as I gave her receipt and wished her a good day. She spent a good minute afterward just staring at the receipt by the Coinstar machine before departing with a huff. After she left, I told that day's supervisor and the front end leader what happened as a "can you believe this shit" sort of thing.

The front end supervisor laughed. "She wanted [specific supervisor]? He HATES talking to people like her that complain about petty crap like that! She's lucky he WASN'T here today!"

Joke's on Shaniqua on my end, too. I'm starting supervisor training next week. Got my manager override code today! You wanted the manager? I am the manager, bitch!
 
Heard this second hand from one of our cashiers, but one of our regular dementia addled old man customers came in the other day looking for his prescriptions. Fucker had 22 ready for him to pick up. He then got pissy and said that he only wanted one of them and to put all of the others back to stock.
Well, I've been there. When I was on a shitton of medication I couldn't afford to buy them all at once, and since I was on said shitton of medication, I couldn't brain well at all. Communication and remembering exactly what I needed was really hard. I know it's a massive pain in the neck and makes all sorts of unnecessary work for you, but please be kind to the memory impaired. We really are trying our best.
 
Whip them Wagies back into them Cagies!
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Well, I've been there. When I was on a shitton of medication I couldn't afford to buy them all at once, and since I was on said shitton of medication, I couldn't brain well at all. Communication and remembering exactly what I needed was really hard. I know it's a massive pain in the neck and makes all sorts of unnecessary work for you, but please be kind to the memory impaired. We really are trying our best.
Sorry about that, generally speaking I try to be as nice as I can to our customers. Reason why I’m not too fond of this guy in particular is that he’s harassed our female cashiers. One of our best quit because he tried to follow her out of the store after she clocked out. We told management about it but they told told us tough luck, because he hadn’t physically tried to grab her or threaten anyone, we had to keep him as a customer.
 
Sorry about that, generally speaking I try to be as nice as I can to our customers. Reason why I’m not too fond of this guy in particular is that he’s harassed our female cashiers. One of our best quit because he tried to follow her out of the store after she clocked out. We told management about it but they told told us tough luck, because he hadn’t physically tried to grab her or threaten anyone, we had to keep him as a customer.
Yeahhhh, fuck him, then. Creepy customers always suck ass, but regular creepy customers are even worse. Enjoy managing your 22 different medications, asshole.
 
I actually have a funny Shaniqua story for once!

We have this ongoing deal where if you buy 4 bags of potato chips, they will be $1.99 each. You have to buy the four to get the deal. On one hand, you have to buy four. On the other hand, it's essentially buy 2 get 2 free after that deal applies. That, and I know most of my customers will go through four bags of chips within a couple days anyway. It's also Memorial Day weekend, sooo

Anyway, a Shaniqua was loading her groceries on the belt. She lifted up a barbecue Ruffles bag and told me that she didn't want it because the bag was "too small" compared to her other bags. She was being gypped, y'all! There were three other bags of flavored chips that she bought.

For whatever reason, the Shaniqua did not complain much about how her deal did not apply. She either got distracted or didn't realize it. All she did was whine that her total (which was almost under $100 for a fuckton of food) didn't go down even further. It would've, if she had bought the fourth bag of chips.

Here's the real funny part for me- Flavored chip bags (at least with Lays) are usually 1/4 oz or more smaller in volume than the "plain" chips. I checked the size of the bag of chips she didn't want. It was actually bigger in volume than her other bags of chips! The bag itself was simply more compact. But since it looked "smaller," she thought she was getting a shit deal! :story:
 
We completely ran out of plastic bags at work a couple weeks ago. At first I thought that the person before my shift was simply not replenishing bags at self checkout. Nope. We had no bags in the entire store. I adapted by taking out the paper bags (which we had very few of in turn and almost ran out of by the end of my shift).

So many ungrateful people, so many "are we going to paper? UGHHH" complaints. Like, okay, I get it. It's annoying. But hearing the same joke/complaint for something out of my control for an entire shift made my head want to explode. Especially since I was lucky that we even had paper bags for once. We usually don't!
 
We completely ran out of plastic bags at work a couple weeks ago. At first I thought that the person before my shift was simply not replenishing bags at self checkout. Nope. We had no bags in the entire store. I adapted by taking out the paper bags (which we had very few of in turn and almost ran out of by the end of my shift).

So many ungrateful people, so many "are we going to paper? UGHHH" complaints. Like, okay, I get it. It's annoying. But hearing the same joke/complaint for something out of my control for an entire shift made my head want to explode. Especially since I was lucky that we even had paper bags for once. We usually don't!
You actually just give away bags? Especially plastic ones? Single use plastic is illegal in my country now, so we have to pay for bags, even paper ones. Paper bags are pretty much useless though, and I've never seen anyone use one.

Edit: several words
 
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We completely ran out of plastic bags at work a couple weeks ago. At first I thought that the person before my shift was simply not replenishing bags at self checkout. Nope. We had no bags in the entire store. I adapted by taking out the paper bags (which we had very few of in turn and almost ran out of by the end of my shift).

So many ungrateful people, so many "are we going to paper? UGHHH" complaints. Like, okay, I get it. It's annoying. But hearing the same joke/complaint for something out of my control for an entire shift made my head want to explode. Especially since I was lucky that we even had paper bags for once. We usually don't!
Nobody wants paper bags, especially if they don't have handles.
 
You actually just give away bags? Especially plastic ones? Single use plastic is illegal in my country now, so we have to pay for bags, even paper ones. Paper bags are pretty much useless though, and I've never seen anyone use one.

Edit: several words

We still use free plastic at the moment. They're horrible and often defective, but we have them. Most people were asking me if your case was now our case. Nah. Someone just didn't order or ship bags for whatever reason. It was either this or someone spend $1 plus each on all of our reusable bags or they just dumped their shit back into the cart bagless. And being Saturday night, most of the carts were full top to bottom.

Nobody wants paper bags, especially if they don't have handles.

I mostly get old people or Instacarters wanting paper bags. I personally hate them myself, especially since ours don't have handles. I was just at my wit's end with that shift. I'd actually rank it as one of my top three worst solely because of bag bullshit.

Pretty sure it's to get people to bring in their own reusable bags.

Good theory. I hate bagging resuable bags almost as much as I do paper. Most of the customers with them refuse to say how they want it bagged or give me or the bagger their bags after we start bagging. At least reusable bags open up all the way or can be picked up without tearing.
 
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I mostly get old people or Instacarters wanting paper bags. I personally hate them myself, especially since ours don't have handles. I was just at my wit's end with that shift. I'd actually rank it as one of my top three worst solely because of bag bullshit.
Oh I'm not criticizing you: it was your only option.

I just don't like when we're not given an option on purpose from the town. The only thing those paper bags are good for is cheap book covers.
 
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