ok so get this
Shaniqua answers my ticket. Before my ticket was answered, I provided very concise notes about what was happening and what I suspected the issue was (a faulty sensor).
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It was one of those tech support encounters where you frontload them with all this diagnostic information, your conclusion and its reasoning, and what you suspect can be done. What you get instead s the flowchart.
MMMM DIDJA CHECK DEM OBSTRUCTIONS?
like YES holy SHIT
MMMMMMM DA STAHLANK POWAH SUPPLY SAY IT BE TOO HOT
yes i FUCKING KNOW but it's not
and then she gets rude with me, makes snarky comments about shit I had said trying to prove my point (i.e. "if you can compare your starlink to other devices nearby, just use those?" and "we'll send you a power supply fo' free, but maybe you can borrow their's in the mean time?")
then she RMAs the power supply, closes the ticket. I'm like, woah woah reopen this shit, you're sending it to a fucking office in Florida. There's an eMAG in Bulgaria on the border I can get to to pick up a new one.
MMMMMM SORRY DEY DONT DO DAT IT BE ARRIVIN IN DECEMBA 12TH
so there I am, buck broken, defeated, destroyed. i am prepared to not stream until new years.
but I just fucking checked the starlink
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At some point, the heat signals clear, the device starts showing it's warming for the first time I've ever seen, my speeds are business tier again and there are 0 obstructions.
I don't know what the fuck happened but it's like some second tier CSR reviewed my case at random and was like "oh Shaniquah, the temperature re-calibration button is right here"