I worked overnight at a local gas station (no PL, I don't work there anymore anyway,) and was completely alone in the store until 6 AM when the manager's shift started. Being the only person in the store, I had to do everything by myself - cleaning, prepping food, helping customers, you name it. One night, I was running behind on my usual tasks and had a lot of customers on top of it. I had like 5 pans in the fire, and one of them was emptying an ice barrel of the water that had melted throughout the day. One of these things (but bigger):
While I was stuck helping customers, the water bucket started overflowing everywhere and I couldn't mop it up. It wasn't actually that big of a problem, looking back at it now, but in the moment I was terrified of being punished by the bad manager if she found out in the morning. The customer that I had to help while that was happening was a black woman, a regular, who loved stealing shit whenever we weren't looking directly at her. She had a hell of an attitude for someone who was getting shit for free, and she'd fly off the handle whenever any of us spoke to her. I made the mistake of asking, genuinely, if the lighter by her purchases was hers or came from the lighter display (spoiler alert: it was from the display, she was stealing it.)
She lost her mind and started screaming at me, more customers showed up, customers that were already there were traipsing through the now huge puddle that wasn't slowing down, and I couldn't handle it anymore and freaked the absolute fuck out.
I was screaming/crying/trying to do my normal cashier duties, hyperventilating, trying to be calm and get this woman the FUCK out of my store so I could ring up everybody and stop the water and do everything else, but that didn't work because obviously you can't pretend to be calm when you're melting down. The shoplifter was stunned nearly silent, and I scared the ever-living shit out of the other customers in line. The only customer that wasn't scared was the last guy to come in;
an off-duty police officer.
He called for back-up, escorted the scared customers out of the gas station, had his other cop friend direct new customers away from the building, called the fucking EMTs, and helped calm me down enough to call my mom and the good manager (who lived further away but I was NOT about to call the bad manager.)
The poor shoplifter, she had no idea what to do. She offered to come behind the register and help me somehow and that made me panic worse because I did NOT need anyone coming near me or stealing cigarettes or what the hell ever could happen. I threw up at least twice.
Once everyone showed up, the cops and EMTs and my manager and my mom, the shoplifter slipped out and never came back to our gas station again. I guess she was so traumatized by witnessing all of that, she decided it wasn't worth it to keep stealing from our location anymore.
I got to go home early once my manager showed up, that's where it ends for me, but I did have some EMTs ask if I wanted to go to the hospital for my meltdown. It was sweet of them to offer, at least.