They're not wrong. Dealerships are fucking awful to deal with, they'll try to upcharge you for all sorts of nonsense, and nobody cares if your front bumper has two strokes or three, signifying whether it was made in April 2023 or June.
When I buy a car I just want to sit in it, take a little drive, then come back and sign for a model with xyz, then have that delivered. I don't want to have to go back and forth on insisting that I don't need heated cup holders for the rear seats, it's a coupé, nobody is ever going to sit in the back anyway.