This is retarded. If Prophet is in there saying Comcast does not have remote access to a modem they own on their network, he is much more stupid than I ever gave him credit for.
Edit:
As for the logs, Comcast wouldn't be looking at the modem to see resets. Their applications they use to bring up customer accounts log every, you enter the account? There is a log. You change a product code? Logged. Send a boot file to the modem? Logged. This is why, in training for CAE it is drilled into your head that you have a ticket for everything. That way they have the logs and what you did, in your own words in the form of a ticket.
Edit2:
Sorry, the first link Jad posted was to RavensDolphin's stream. In which he was watching the video live (edit: With other people). I am watching the Prophet video now.
Edit3:
OK, so Prophet's video all hangs on Phil saying the tech "looked at the logs on the modem" and "saw the resets were coming from Comcast". Given what we know, the resets were indeed coming from Comcast. The disputed bit is when the tech saw the logs, which is still pretty silly as Dave is an unreliable narrator. He could have seen the logs before he reset the modem, it's unlikely the reboot command would be in there, but there would still be logs of the Comcast admin account logging into the device or changing things. That, I believe, is more than likely where the tech saying this is Comcast doing it. This tech could have also called Comcast to have someone audit the account logs, depending on how far up the chain this went with that tech.
As for what CAEs can see, they can get into your device. They have an IPv6 directly to your device, see below from the screenshot Comcast faggot sent @clothes in my closet . This specific IPv6 is for Dave's new Netgear (It's internal to Comcast, so don't get ideas), they cannot get into the device to change anything as they do not have a Comcast specific admin account on it but they can get to the login page if Dave has not restricted HTTP over WAN. On Comcast owned devices, they do not disable HTTP over WAN as they want to be able to connect and see the settings should the need arise, like helping a customer block a website they don't want to be allowed on their LAN. The only thing stopping a CAE from changing things, like Prophet said in his video, are the laws. But the one thing we know about people who don't care about breaking laws is they don't follow laws.
tl;dr Prophet is not entirely wrong, he just basis all of this on a thing Dave said which is always a bad idea.
And for the love of Christ, never rent their equipment, own your shit.