This is so fucking bullshit and Phillip DeShill video feels like payed advertisement made to protect BetterHelp brand and save face.
He has no excuse here. The terms of service were and are clear as day.
If he took the time to read that shit he would get the "we don't take responsibilities for our service to pair you with a rapist and this isn't a substitute for professional mental help because we don't even guarantee professionalism here. Actually, we take zero responsibility for anything that happens to you. Also we have no confidentiality agreement and we can do whatever we want with your recorded sessions. Oh, we also charge for your subscription even if you cancel it."
No, fuck him. He is either lying, or he was aware of the bullshit terms and tried to hide it because he knew BetterHelp was and is snake oil. He has no excuse, nothing he can lean on. He is at fault. He sold a product that has or had clear terms of conditions.
If memology or kiwi did nothing to expose this shit, Defranco and his friends would still be selling this trash in their videos.
They are now pulling "oh we didn't know, don't call me a scammer" because they were exposed. Don't let this shit go. Burn those fuckers.