The first season showed the Leaders of Heaven had no idea about shit in Hell
because this idiot (pic related) believed Lilith was starting a Hell uprising which was justification for the Extermination.
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Despite the fact this same character is established to have a magic crystal ball that can look into Hell and somehow fucking Lucifer can get in contact with Heaven higher-ups.
Somehow this plot happens despite the many easily avoidable ways it can be avoided.
I know Hazbin's plot is retarded (like Season 2 it's questionable how Lucifer or Alastor can't just shut down TV Man's evil plan), but its plot really would make more sense if they stuck with the overpopulation concept or Lucifer not actually punishing sinners.
Instead we get all this lore and theories!!!