I glanced over their prospectus for some nuggets. It's not nearly as batshit as WeWork and Casper, and just comes across as somewhat naive.
These two charts should not surprise anybody:
They believe in the power of their brand connection:
Powerful and emotional brand connection
Many of our customers cook Blue Apron meals, drink Blue Apron wine, use tools from Blue Apron Market, and share these cooking experiences with their families and loved ones multiple times each week. We believe that we have developed a powerful and emotional connection with our customers through the frequency of these touchpoints and the experiential nature of our products. Our customers trust us to create new, delicious recipes each week, choose their ingredients for them, and provide transparency into where their food comes from. They share their culinary triumphs through email, social media, blogs, and phone calls, telling us how Blue Apron has given them the confidence to cook, brought them closer with their families and friends, and changed their lives.
There's also this,
Notice the 6-month periods? As I've mentioned before, I don't think the customers became profitable until the 3rd or 4th box. But by that time, everyone had gone through their free trial and figured out they could cook on their own, or hated cooking, or whatever.
This, which everyone in the thread already correctly identified as the problem, doesn't really get a lot of attention in the prospectus. They talk about how it COULD be a problem if the costs to acquire customers outweigh the value of the customer... perhaps this was not as much of a problem in 2017?
Maybe early on, they had decent customer retention that looked like there could be something to this. Maybe the early customers were excited at the novel concept and would purchase for a year or more. But as they spent more on marketing, they pretty much reached media saturation at some point... who hasn't heard of Blue Apron? Every Millenial who wanted to try Blue Apron in the last few years has tried it. With all the promotional deals, there's no reason not to, and unless you live in a cave, you're aware of what it is and does. As they grew bigger, they began acquiring more unprofitable customers. People who thought "I guess I'll try this Blue Apron thing, there's a deal for it", but weren't really invested in the concept, and didn't find it life-changing. So they cancelled before becoming a profitable customer. Needing to make up for the new, unprofitable customers, they marketed more and more to acquire more new customers, who had the same problem, except worse, they were even less invested int he concept, even less profitable. Now everyone has tried it who wanted to. There's no more customers, just burned money.
This company probably could have been run as a successful multilevel marketing scheme - instead, it just kind of looks like one, but without the "people at the top making a lot of money" part.