Not that it matters, because I'm just some rando and not a "big brained" corporate head. I just see this as idiotic. Employees are slammed enough with drive thru orders and getting orders from multiple services processed to not have to worry about customers demanding more Hi C refills with their meals when they could've gotten it themselves. If a customer is ordering kiosk or counter, it's a lot easier, faster, and efficient to just give a customer an empty cup and let them have at it.
Not to mention that my mother for instance refuses to go to the closest McDonalds by her house solely because there has been no self service area there since a Covid era remodeling. It was a bitch for her to get a refill to go even if the restaurant wasn't slammed. The very thing that McDonalds wants to do for all stores turned her off from a McDonalds restaurant entirely.
This is just the latest in corporate retardation.