Angry "customers" that have had some sort of bad experience with a retail establishment and think it's appropriate to cause a scene and blow out the lines on anyone that happens to be employed there, even if the specific person they engage clearly had nothing to do with the problem. I really don't understand what the fuck makes people think it's okay to do shit like this. As someone that's both seen and experienced it, you aren't accomplishing anything at all, you're just making a random person's shitty, thankless job even shittier and to everyone watching, you're also making yourself look like a trashy bully that's trying to pick on someone that can't, and obviously won't, fight back.
I'm sure you guys know what I'm talking about, but I'll regale you all with a story of something that happened to me last month to help accentuate; I was in a Sprint store to upgrade my phone and renew my contract. It's about three in the afternoon on a Saturday, so the place is pretty much slammed, there's a half hour waiting time just to see one of the sales reps, double that if you're looking to talk to a manager or a tech. Most people, myself included, are just looking to talk to a rep but the manager's in his office on some kind of conference call, so even though there aren't as many people that want to talk to the manager, the line for them is moving a lot of slower.
When it's my turn, I head up to the only open kiosk and start talking to the rep that's working it. Now, I'm a return customer whose business is fairly cut and dry so once he accesses my account, we get the next contract hammered out in like, five minutes and start talking upgrades. I guess this asshole that was waiting in line to talk to the manager had been watching us, because when we headed over towards display cases on some of the phones that my upgrade covered, he walked over and accosted the rep that was with me. He mentions something about how he's trying to collect a rebate that'd been offered to him when he started his contract, but every time he called up customer service, he got hit with a run-around. The rep calmly and politely tells the guy that he's going to have to wait for the manager to get off this conference call, to which the guy throws this huge passive aggressive hissy-fit, saying that he's already waited six months, but apparently his time as a "paying customer" isn't valuable to them and maybe he should just get on with AT&T and blah blah blah....
The rep couldn't really say anything else at this point other than "I'm sorry you feel that way" and, not satisfied, this douche tries to drag me into it by turning to me and saying "Hey, man, if they offer you any kinda rebate, don't expect to get it back."
I shut it down by telling him that I wasn't being offered one, I didn't give a shit that he couldn't get his and that he needed to go back to his line. Guess he wasn't expecting to be back-sassed like that, because he just sorta scoffed and then slinked out of the store. Good riddance to bad rubbish.