Maybe I don't get it, but FFXIV casuals are constantly forced through battle content - even the most casual of casuals are forced through nearly every single dungeon and trial in the game as part of the MSQ. Normal Shinryu is forced content, as is Normal Hades, Zodiark, Hydalen on top of all kinds of other tough (for casual) content. Normal Raiding (and 24 man raiding) is also content that casuals aren't forced to do, but is there specifically for them to do.
It's very specifically designed to not be WoW's "Quest Hub, grab 15 quests and run out and mindlessly doing <activity>" so I'm not sure what the fuck he's even talking about here? FF14 is a very forced-battle content game with higher steaks for casuals then compared to other games. I struggle to think of a ton of content in FFXIV that wouldn't be classed as "battle content" unless there's tons of people just mob grinding/mining?