Culture Gen Z struggling to use “old” office equipment like copy machines, printers, and scanners


Gen Zers like myself are finally entering the workforce. And while we’ve all quickly adapted to the office’s specific brand of oat milk, and the best bike route, what our generation of chronically-online, social media-savvy employees weren’t accounting for, is all of the ghastly and archaic technology left over from the 90s and early 00s.

I’m of course talking about machines like the daunting and imposing photocopier, or the printer that sits neglected, making whirring noises as though it’s threatening to explode every time someone reaches for the ‘on’ button.

Moving away from the safety and comfort of a Google Docs link or an AirDrop is a genuinely scary step to take when approaching your new office job. And apparently, this is a genuine symptom of a generation that has been praised as ‘tech-savvy’ and ‘digitally native’ their whole lives. Sure, content creators like Corporate Natalie help the transition, but it’s not always a smooth ride.


Garrett Bemiller, a 25-year-old New Yorker who works as a publicist, told The Guardian that “things like scanners and copy machines are complicated,” and shared that the first time he had to copy something in the office, he found himself having to reattempt several times. Luckily, veteran office workers quickly came to his aid.

Sarah Dexter, associate professor of education at the University of Virginia, told the publication that “there is a myth that kids were born into an information age, and that this all comes intuitively to them.” In reality, we’re not the all-knowing tech gods that so many millennials and gen Xers expect us to be—we still need to be taught how to use things.

The main difference is that we were brought up in an age of extreme user-friendly tech. There is a certain degree of intuitiveness that comes from being so familiar with the internet and apps, but this doesn’t always translate to a long stagnant office culture dynamic—one that seems to so often be living in the past.

Desktop computing is far less instinctive than the mobile, social world that gen Zers roam. It’s true that loud office computers and dense file systems are daunting for the information age.

This one is somewhat embarrassing, but a lot of us don’t seem to understand buttons either. You can’t swipe this computer screen open, as one Reddit user had to make evidently clear with the implementation of a sticker to point out the ‘on’ switch on-screen:

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The struggle to adapt to the office environment was given a name by tech giant HP in a survey from November 2022. Dubbed ‘Tech Shame’ by the company, the research found that young people were far more likely to experience embarrassment over tech illiteracy or even a dodgy Wi-Fi connection than their more mature peers.

Debbie Irish, HP’s head of human resources in the UK and Ireland told WorkLife that the amount of shame younger colleagues experience may be a result of things like a lack of disposable income to afford better hardware and internet, versus older more seasoned employees, who are more likely to have higher wages. This divide between the old and the new may be why quiet quitting was such a prevalent trend in 2022.

Hybrid working is part of the problem, and needless to say, our time out of the office as a result of the global pandemic (remember that?) have made office tech seem even more alien to us.

Accessibility is taken for granted today thanks to the apps we find ourselves trapped in. Max Simon, corporate life content creator, told The Guardian that “it takes five seconds to learn how to use TikTok, you don’t need an instruction book, like you would with a printer.”

There is a clear divide between our paperless tech literacy and the physical machines we may encounter in our office jobs. We’ve been made shy because of the emphasis that is placed on us as tech-savvy, when in reality, we just know how to use google to solve our problems. It won’t be long before AI has us all out of the door anyway.
 
i mean if you just entered the workforces and arent sure how to work a machine sure. Weve all been through it. Just teach them. I know when i started i might have figured it out on my own but i didnt want to fuck up the only floor copy machine doing something i wasnt supposed to do.

If the kids can figure out how to work out a cellphone and connect the wifi, they will be able to figure out the copying machine no problem.
 
I kind of see their point but what I’ve noticed with my experience of Gen Z is if they can’t figure something out straight away, they give up. They have zero problem solving skills because they’ve been spoon-fed UX-optimised technology their whole lives and stuff just worked. We had to fight with technology to get it working and that gave us a resilience and curiosity to understand how it worked under the hood.
Spot on. I'm not very tech savvy either, but my first go-to if I don't know how to do something is look it the fuck up. You can google "[device name] owner manual" and have all the information you need to succeed. It's probably on YouTube too. I managed to set up a dot matrix printer from a 12 viewer Pakistani in 240p with the subtitles on.

This isn't exclusive to Gen-Z though, all the older union boomers I work with have a "not my job, not my problem, If I learn how to fix it it's more work for me" mentality but will cry nonstop when we're down to 3 functional pieces of equipment while there's 40 tagged out of service on the shelf for shit as simple as "the needle is bent" which could be fixed by unscrewing the cover glass and re-bending it in place.

I blame the Hitler Finger Family.
This is indistinguishable from that cocomelon shit my sister's raising her kid on.
 
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I was born in the 80s and some copy machines - those all in one, too complicated for their own good, ones do take some time to figure out the ins and outs of. Scanning, copying, printing is fine (if you can find the fucking thing on the works network because they've labelled it WPH593-xk instead of the location where it is) but the more complicated bits are a pain in the arse and more complicated than they need to be.
 
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In my experience, zoomers are worse than boomers when approaching technology they aren’t familiar with. Boomers will at least try, zoomers will whine that trying gives them anxiety. Fortunately not too many people use the fax machine these days. I’ve had zoomers complain that scanning documents gives them anxiety though. Most of the time the problem can be solved by just slowing down and seeing what the options are on the screen. They’re too used to apps providing them an optimized experience versus being given options, which may mean they pick the wrong one, which triggers them versus just trying again until you figure out the right settings.
 
I kind of see their point but what I’ve noticed with my experience of Gen Z is if they can’t figure something out straight away, they give up. They have zero problem solving skills because they’ve been spoon-fed UX-optimised technology their whole lives and stuff just worked. We had to fight with technology to get it working and that gave us a resilience and curiosity to understand how it worked under the hood.
This. Not knowing how to do something isn't a big deal. If you've not had to use a scanner before there's no shame in not getting it right the first time.
We got some new hires who are only a handful of years younger than me though (like we were briefly in college at the same time) and suddenly they don't know how to use excel (and I can't imagine how to get through their degree without it) and will never ask how to do something. When working with finicky testing equipment that takes a fair bit of use to get right, they just try to plug and play, don't check that it's working, keep going when they notice it's not working, and just leave the office and go home when they're done at failing their task.
 
Young people tend to be retarded, whats more particular with his badge is they won't ask anyone and they won't google a solution, they'll just let the problem sit there like a baby with crapped diapers that someone else has to notice and go clean. Ghosting is an issue, the younger you go the more common it is to see avoidant personalities.

The stats for the zoomer demographic show them much more likely to search something on tik tok than in google. Thats how app-brained they are.
 
In my hometown there's a small computer shop, they sell components, peripherals, do repairs, install OS and/or drivers etc. As a long time regular I would go there pretty often and talk with the guy running the shop and a good while back he told me that the way young people are, he will have to stop doing repairs and such because they can do it on their own. I think it's obvious where this is going. About a year ago I went there for thermal paste and SATA cables, so we talk a bit. He told me that the young teens that go there are about as helpless as the pensioners. So they bring in their stuff and he asks for the same money he did a decade ago, except he doesn't have to do half the work, because everything is automated and idiot proof nowadays. Of course, I brought up that old conversation and I could see it in his eyes, the man went down memory lane, all the way to nostalgia city, to reminisce about the time he thought he would become obsolete. It's shocking how low tech literacy became over the years.

The shit I would do to play vidya. I would get my computer privileges revoked for all the usual things: getting bad grades, messing with my brother/cousins, making the neighbor boy cry by dropkicking him into his own sandcastle on the playground etc. At first my dad set a password, I got around it by booting the PC in safe mode, changed the password and then used that PW to log in. Then he would physically disable parts, like unplug the graphics card's power cable, or the IDE connecting the motherboard and the HDD. And I would have to fix those things if I wanted to use the computer. Now, I would get scolded afterwards, this was supposed to be my punishment after all, but he never did anything to the PC I couldn't undo on my own. All it required was patience and persistence. He turned the whole thing into a game that forced me to learn about computers and it worked pretty damn well. Unfortunately, I don't think most kids nowadays would be capable of the same feat, they just don't have the attention span for it, which is just plain tragic.
 
Don't get your hopes up if you don't have a 4 year degree from a 'real' university. Maybe not even then.

The very first exam will help you not be such a total n00b. But I have multiple comptias and they might as well be toilet paper in terms of getting me interviews as the current IT job market is a dumpster on fire rolling downhill into a sewage plant. People with far better qualifications than I are still going hundreds of applications with nothing to show for it.
I've said it before, but I'm glad I dropped out of college to become a laborer. Working in tech just sounds like hell.
 
It's weird that the office printer being a pain in the ass to use has been a common office movie trope for every previous generation but now that the newest generation has to use it, suddenly it's "easiest thing ever. What is wrong with you! How do you not know how to use office equipment, after all you know how to use your phone and tablet" (you might as well call all gaming systems Nintendos. Same logic).
 
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